This notice gives you a clear explanation about how the University of East Anglia (and any third parties we work with) collect and use your personal information and explains:
The University of East Anglia (UEA) is a public research university based in Norwich, England. UEA is a data processor for your information, which means we process information on behalf of the research Sponsor, University of Exeter (as part of the CareCoach research project).
We do our utmost to protect your privacy. We have security systems and procedures to protect information from unauthorised disclosure, misuse, or destruction.
For the CareCoach programme, the University of Exeter is the registered Data Controller.
During your involvement with UEA via the CareCoach platform (care-coach.co.uk), the following personal information is collected, used, and stored securely by us:
UEA will collect information about you during your participation in the CareCoach research programme.
We will only use your personal data for the purposes for which it was collected, unless we consider that we need to use it for another related reason and that reason is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will seek your consent to use it for that new purpose.
UEA collects personal information from you to perform its public tasks as a provider of higher education and research and uses it:
We do not collect sensitive information via the care-coach.co.uk. If this information is included in your messages to your coach, they will only be viewed by your coach and not by other persons.
Access to and the sharing of this kind of ‘special category’ personal information has extra protection. Where we do use your sensitive personal information, we will either have obtained your explicit consent or there will be a substantial public interest reason with a basis in law.
The reasons for using this information include to prevent or detect unlawful acts, to protect the public, or to address safeguarding issues. It may also include:
For the CareCoach programme UEA may share your information with CareCoach partners where there is a legitimate or legal reason to do so or because you asked us to.
The external organisations include:
We will not normally disclose your personal information to other external organisations without your consent unless it is in the event of a medical emergency.
Where UEA shares your information with any organisation based outside the UK, appropriate safeguards will be in place to protect your personal information.
We will keep your personal information only as long as it is necessary for the purpose it was collected and in accordance with UEA’s records retention schedule. This means that, in normal circumstances, your full data collected via care-coach.co.uk will be kept for 5 years after the CareCoach research programme ends.
UEA will always store your personal information safely and will never disclose it to any other person unlawfully.
Under data protection law, you have rights including:
Please note, these rights are not absolute and the requirement for UEA to comply with your request depends on the purpose for our processing. You don’t need to pay any charge for exercising these rights. If you make a request, we have one month to respond to you.
You can ask the research team about how we handle your data, please contact carecoach@uea.ac.uk or call 07599 926354.
Please contact UEA’s Data Protection Officer at dataprotection@uea.ac.uk if you would like any further information; if you wish to exercise any of your data rights; if you believe your personal information has been breached; or if you have any other concerns about how your personal information is being used by UEA.
If you are still not happy after you have spoken to us, you can contact the ICO:
We keep our privacy notices under regular review.
This privacy notice was last updated on 19th December 2024.